CareCar Community Guidelines

Our goal is for every CareCar encounter to be safe, appropriate, and comfortable from start to finish. That’s why we require all our partners to uphold a high standard of conduct, to follow the law — and our Community Guidelines. Failure to meet the expectations of the Community Guidelines can lead to permanent deactivation from CareCar.

Thousands of encounters happen on the CareCar platform every day. Safety incidents are rare, and by following these guidelines, you can help ensure they’re even less likely to happen. We’re all in this together, and it’s up to all of us to help make CareCar a safe community for all.

Be Safe.

However you use CareCar, you must keep all encounters safe for yourself and others. That means following local and federal laws, and abiding by CareCar policies.

Be Respectful.

CareCar is built on a culture of care and the power of a diverse and inclusive community. To maintain the strength of our community, treat everyone you meet through CareCar with dignity and respect. Do not do anything to endanger, threaten, or harass any other person you meet on the platform.

Be Helpful.

Help protect and improve the CareCar community by alerting us to any situation that makes you feel uncomfortable. When reporting an incident to CareCar, provide as many details as possible — the more information we have, the faster we can address your concern. If you ever report an incident to 911, let us know so we can work with law enforcement and take appropriate action.

Partner-Provider rules: 

The following includes all those who provide services through CareCar, including but not limited to Independent CareCar Drivers and CarePartners. 

Failure to abide by CareCar’s Terms of Service or other policies can result in temporary or permanent deactivation from the CareCar platform.

To ensure a safe and respectful encounter, do not:

• Work under the influence of drugs or alcohol

• Violate CareCar’s weapons policy by bringing a weapon along on a CareCar ride or on CareCar property

• Engage in unsafe driving behaviors including but not limited to: speeding, running red lights and stop signs, tailgating, and making lane changes without proper signaling

• Discriminate against another member of the community on the basis of race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, military status, or any other characteristic protected under law

• Refuse to provide a ride to a member with a service animal, or with a wheelchair that can safely and securely fit in your car’s trunk or backseat without obstructing the your view

• Physically touch member or other drivers without their explicit consent

• Use abusive, discriminatory, sexual, or inappropriate language, behavior, or gestures

• Damage member property, or retain and refuse to return a member’s items

• Broadcast or record in violation of state or local laws or CareCar's recording device policy

To keep your CareCar account in good standing, do not:

• Engage in fraudulent behavior, including but not limited to: falsifying encounters, misrepresenting your location, failing to end an encounter, payment fraud, or misrepresenting your identity on your profile or submitted documents

• Have several complaints filed against you 

• Excessively cancel rides

• Bring a friend or loved one along while you’re giving working with members

• Ask a member to pay in cash for your services

• Violate terms set forth in CareCar’s Terms of Service or other policies

To remain on the CareCar platform, all drivers must pass background and DMV checks, as well as continuous monitoring.